Refund and Return Policy

Thank you for choosing Casecove. We value your trust and want to ensure your shopping experience is as smooth as possible. Please take a moment to review our Refund and Return Policy:

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us at support@mail.casecovepro.store immediately. We will guide you through the return process and, upon verification, offer you a full refund or promptly send a replacement at no additional cost.

Non-Delivery

In the rare event that your order does not arrive within the expected timeframe, please reach out to us at support@mail.casecovepro.store . We will investigate the matter, and if necessary, offer you the option of a full refund or resending the order.

Returns for Other Reasons

If you wish to return your purchase for reasons other than those mentioned above, please contact us within 30 days of receiving your order. In such cases, the customer is responsible for return shipping costs.

How to Initiate a Return

To initiate a return, please contact us at support@mail.casecovepro.store with your order number and a detailed explanation of the issue. We will provide you with instructions on how to return the item.

Conditions for Returns

• Items must be in their original condition, unused, and with any tags attached.
• Returns must be initiated within 30 days of receiving the order.
• Refunds or replacements will be processed upon receiving and inspecting the returned items.

Refund Processing Time

Refunds will be processed within 7 days of receiving the returned item. Please note that it may take additional time for the refund to appear on your credit card statement.

Contact Information

For any questions or concerns regarding our Refund and Return Policy, please contact us at support@mail.casecovepro.store.

We appreciate your understanding and cooperation. This policy is subject to change, and any updates will be posted on our website.

Thank you for shopping with Casecove.